TERMS OF SERVICE
ITerms & Conditions
Effective Date: January 1, 2025
1. Introduction
Welcome to HelloXOCO.com ("Website"). By using our website, booking services, or attending an event, you agree to comply with the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Services Provided
XOCO offers in-home private chef dining experiences, cooking classes, and social events including wine tastings and tea parties. We provide professional chefs, curated menus, and premium-quality ingredients for an elevated dining experience.
3. Booking & Payment
A deposit is required to secure any booking, with the full payment due before the scheduled event.
Prices may vary based on menu selection, number of guests, and optional add-ons.
Payments must be made through approved payment methods listed on our website.
4. Cancellation & Refund Policy
Cancellations 14+ days before the event: Full refund.
Cancellations 7-13 days before the event: 50% refund.
Cancellations within 6 days: Non-refundable.
Rescheduling requests are subject to availability and may incur additional fees.
5. Travel & Additional Fees
For events outside of central San Diego, a travel fee of $0.75 - $1.00 per mile (round trip per chef) may apply.
Special holiday rates may apply for bookings on major holidays.
6. User Responsibilities
You must provide a safe and clean cooking environment, including access to necessary kitchen appliances.
Any allergies or dietary restrictions must be disclosed at the time of booking.
XOCO is not responsible for any accidents, burns, or injuries that may occur during in-home cooking classes or private chef experiences.
7. Limitation of Liability
XOCO and its team will not be liable for damages, losses, or injuries resulting from:
Misuse of cooking tools, appliances, or ingredients.
Unexpected food allergies or reactions not disclosed by the client.
Cancellations or delays due to unforeseen circumstances (e.g., severe weather, chef emergencies).
8. Intellectual Property
All content, recipes, and branding on HelloXOCO.com are owned by XOCO and may not be used, copied, or distributed without permission.
9. Privacy Policy & Data Protection
Your personal information is collected only for booking purposes and event updates.
XOCO does not sell, rent, or share customer information with third parties.
For more details, please see our Privacy Policy below.
10. Changes to Terms & Conditions
XOCO reserves the right to update or modify these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the new terms.
📩 For any questions, please contact us at hello@helloxoco.com