PRIVACY POLICY

Effective Date: January 1, 2025

At XOCO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit HelloXOCO.com or use our services.

1. Information We Collect

We collect the following information when you book a service or subscribe to our updates:

  • Personal Information: Name, email address, phone number, billing address.

  • Payment Details: Payment processing is handled securely through third-party providers (we do not store your financial details).

  • Event Preferences: Meal selection, dietary restrictions, and special requests.

  • Website Usage Data: Basic analytics, including site visits and page interactions, to improve user experience.

2. How We Use Your Information

Your data is used strictly for:
✔ Processing bookings and payments
✔ Sending event confirmations and reminders
✔ Providing customer support
✔ Sending updates on new services, promotions, and upcoming events (only if you opt-in)

3. How We Protect Your Information

We implement security measures to protect your personal data, including:

  • Encrypted transactions via secure payment gateways

  • Limited access to customer data, restricted to authorized personnel only

  • Regular website security updates to prevent breaches

4. Third-Party Sharing

We do not sell, rent, or share your personal information with third parties, except:

  • When necessary for payment processing (via Stripe, PayPal, or other secure gateways).

  • If legally required by law enforcement or government authorities.

5. Your Privacy Rights

  • You may request to view, update, or delete your personal information at any time.

  • You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any email.

6. Cookies & Tracking Technologies

XOCO uses cookies to enhance website performance and user experience. By using our website, you agree to our use of cookies. You can disable cookies in your browser settings.

7. Data Retention

We retain your information only as long as necessary to fulfill your service request or comply with legal obligations.

8. Changes to Our Privacy Policy

We may update this policy periodically. The latest version will always be available at HelloXOCO.com/privacy-policy.

📩 For questions regarding your privacy, contact us at hello@helloxoco.com